Returns & Refunds

Last updated: 29 October 2026. This policy applies to purchases from Denmar Lifestyle and does not affect your statutory rights.

Changing your mind

For eligible online purchases, tell us you wish to cancel no later than 14 days after the day you receive the goods. For one order delivered in separate parts, the period normally runs from receipt of the final item. You may cancel before delivery too. You do not need to give a reason.

Email returns@denmarlifestyle.com, write to 11 Park Gate Drive, Scissett, Huddersfield, HD8 9WH, United Kingdom, or use the optional cancellation form below. Any clear statement that you wish to cancel is sufficient. Return the goods within 14 days after notifying us. A return reference may help us identify your parcel, but is not a condition of a valid cancellation.

Condition and return costs

You may inspect goods as you reasonably would in a shop. For a change-of-mind return, you pay the direct return postage unless we agreed to pay it. For goods that cannot normally be returned by post, any applicable return cost must be explained before purchase. Use a suitable service and retain proof of posting. Original packaging is helpful but is not a blanket condition for exercising your rights.

Where the law permits, we may deduct a loss in value caused by handling beyond what is reasonably needed to inspect the goods. We do not charge a restocking fee. One-off items, second-hand items and sale items are not automatically excluded from cancellation or faulty-goods rights.

Refunds after cancellation

For cancellation of the whole order, we refund the goods and our least expensive standard outward delivery option. Any extra paid for premium delivery is not normally refundable. We refund without undue delay and within 14 days after we receive the goods back or, if earlier, receive evidence that you sent them back. Where we have offered collection, or no goods were supplied, the applicable refund deadline runs from cancellation. Refunds use the original payment method unless you expressly agree otherwise, without a refund fee.

Limited cancellation exceptions

The change-of-mind right may not apply to genuinely personalised goods, rapidly perishable goods, or sealed goods that are genuinely unsuitable for return for health or hygiene reasons once unsealed. An exception applies only where its legal conditions are met and it has been explained before purchase. Opening packaging does not automatically make every cosmetic, fragrance or clothing item non-returnable. Faulty or misdescribed goods retain their legal remedies.

Faulty, damaged or incorrect items

Contact us as soon as you discover a problem. Under UK law, qualifying faulty or misdescribed goods normally carry a 30-day short-term right to reject; repair, replacement, price-reduction or further refund rights may apply afterwards. Reasonable return costs for a valid fault or incorrect supply are our responsibility. We will explain a suitable return method. Do not post leaking, damaged or restricted fragrance products without agreed carrier instructions. You do not have to pursue a delivery carrier instead of us.

Return address

Denmar Lifestyle
11 Park Gate Drive
Scissett
Huddersfield
HD8 9WH
United Kingdom

International returns

Contact us for the correct address and customs instructions. Use accurate returned-goods information and keep shipping evidence. Restrictions may affect fragrance returns. Mandatory rights in your country are preserved; this policy is not a statement that the same laws or costs apply in every destination.

Optional cancellation form

To: Denmar Lifestyle, 11 Park Gate Drive, Scissett, Huddersfield, HD8 9WH, United Kingdom, returns@denmarlifestyle.com.

I/We notify you that I/we cancel the contract for these goods: ______.
Order number: ______. Ordered on / received on: ______.
Customer name: ______. Customer address: ______.
Date: ______. Signature, only if sent on paper: ______.